TERMS

ABOUT EPS-DOUBLET

Headquartered in Denver, Colorado, EPS-Doublet is an all-inclusive resource for creating visual impact for customers around the globe. With over 20 years of graphical, printing and manufacturing expertise, our roots are firmly grounded in development of creative solutions for outdoor events, sponsor exhibits, and business and trade show promotions of all types and sizes.

 

GUARANTEE

EPS-Doublet provides a guarantee of satisfaction on every order that we process. If you are not completely satisfied, let us know and we will do everything in our power to remedy the situation. Please call your sales representative toll-free at 800.227.0337 or use our Contact Us form and we will work with you to meet your exact specifications.

 

WARRANTY

POP-UP TENT WARRANTY: EPS-Doublet (Manufacturer) warrants to the original purchaser on any manufacturer defects and/or workmanship for a period of five years after the date of original purchase. The Manufacturer’s obligation and liability shall be limited to the repairing or replacing (at manufacturer’s option) any product or its parts, which, after review or examination by the Manufacturer shall be determined to be defective. The Manufacturer should be contacted for any warranty claim prior to returning products or parts. When necessary, products or parts returned to the Manufacturer shall be sent with all shipping costs prepaid unless prior arrangements have been made. This warranty shall be void to any product, which, without the Manufacturers authorization has been modified in any manner. Manufacturer specifically makes no warranty with respect to any damages caused by nature’s forces including but not limited to wind, rain, hail or snow. The Manufacturer makes no warranty for accidental or deliberate damages resulting from product use. This warranty is expressly in lieu of all other warranties; expressed or implied, including implied warranties of merchantability and fitness for a particular purpose.

 

RETURN POLICY

UNDAMAGED ITEMS: Any unused stock, non-printed, non-customized items can be retuned to us for a refund less our shipping cost and a 15% restocking fee within 15 days from the day the item is received. A return authorization number must be arranged by contacting your Account Manager or the Customer Service Department prior to shipping. Returns must be sent back prepaid and in their original containers. Products that have been assembled cannot be returned.

DAMAGED ITEMS: Any items that are found to contain damage or errors upon opening your shipment must be reported to our Customer Service Department within 48 hours from receipt of the shipment. If you observe damage to the product packaging, immediately inspect or refuse the shipment, document the damage with the shipper and contact Customer Service immediately.

 

PRIVACY POLICY

In order to provide requested communications, including printed and online newsletters, bulletins and other communications, EPS-Doublet may collect name, address and email address for the purpose of fulfilling communications. First-time registrants will also be asked to confirm their registration through an industry-standard double-opt-in registration process. Every subsequent EPS-Doublet email communications carries a simple opt-out or unsubscribe link at the bottom of the email. . Email addresses are never provided to third parties, although EPS-Doublet itself, on behalf of its partners, may distribute information to email addresses of registrants. Persons wishing to opt-out of any future communications may contact the EPS-Doublet Marketing Department.

Any suspected abuse of this usage should also be reported to the EPS-Doublet Marketing Department.